I am a first-time home-buyer and had no idea what I was doing when I accidentally contacted Harlan on Zillow. He responded to me within 15 seconds (I am not exaggerating) and invited me to come and look at some houses with him, no strings attached. Two months later he (and Zillow!) helped me find what is essentially the perfect house for me. He also made the process so painless that it was really accessible and not intimidating at all. I highly recommend him if you are looking to buy in Portland!